Returns Policy

1. Satisfaction Guarantee

  • If you are not completely satisfied with your purchase, you may return or exchange the item within [specify period, e.g., 30 days] of receipt. Items must be in their original condition, unused, and with all tags and packaging intact.

2. Return Process

  • To initiate a return, please contact our customer support team at support@astrastraps.irish or +1 469 746 3414 for a Return Merchandise Authorization (RMA) number. Pack the item securely and include the RMA number on the return label.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds & Exchanges

  • Once we receive and inspect your returned item, we will process your refund or exchange. Refunds are typically issued to the original payment method within 5-7 business days. If you requested an exchange, we will ship the replacement item once the returned item is received.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at support@astrastraps.irish or +1 469 746 3414. We will arrange for a return and send a replacement at no additional cost to you.

6. Final Sale Items

  • Please note that some items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

 

By following these guidelines, we aim to ensure a hassle-free shopping experience. If you have any questions or need further assistance with shipping or returns, don’t hesitate to reach out to our customer support team.

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