Refund Policy

Upon receipt and inspection of your return, we'll send you an email notification. If your return meets the criteria for approval, your refund will be processed and applied to your original payment method within a specified timeframe.

 

Customers are responsible for providing accurate shipping details. Refunds cannot be issued for undelivered packages due to incorrect information provided at checkout.

Non-Arrival of Products:

If your order fails to arrive within the estimated delivery timeframe, please contact our customer support team. Once confirmed that the product was not delivered, we will either issue a full refund or send a replacement, depending on your preference.

Damaged on Arrival:

If you receive a product that is damaged during shipping, please contact us immediately with photographic evidence. We will evaluate the situation and offer either a replacement or a full refund once the damage is confirmed. Please make sure to report damaged goods within 7 days of receiving your order.

Faulty Manufacturing or Broken After Use (Warranty Information):

We stand behind the quality of our products. If you discover any manufacturing defects or experience issues with product functionality within 30 days of purchase, please contact us with details of the issue and any supporting evidence (photos, videos, etc.). If the defect falls under our warranty policy, we will provide a replacement or refund as per your preference. Any damages caused by improper use or wear and tear are not covered by the warranty.

 

If you're still awaiting a refund beyond the anticipated timeframe, please verify your bank account activity and then reach out to us at support@astrastraps.irish for further assistance.