Exchange Policy

This section from Astra Straps Irish highlights their customer-centered approach to returns, exchanges, and order issues. Here’s a summary of the key points:

1. Order Modifications or Cancellations: Customers have a 24-hour window to request changes or cancellations after making a purchase. After this period, orders are processed and cannot be altered.

2. Damaged or Incorrect Orders: If an item arrives damaged or incorrect, customers can email photos and their order number within 7 days of receiving the item to request a replacement. Refunds or exchanges are not available for items received more than 30 days ago.

3. Order Not Received: Customers can contact support if their order has not arrived within 30 business days from the order date for further assistance.

4. Customs and Duties: Astra Straps is not responsible for customs fees, local taxes, or delays due to customs clearance. Customers are encouraged to check with their local customs office for information.

5. Returns: Returns are accepted within 30 days of delivery for unused items in their original packaging. Customers are responsible for return shipping costs for change-of-mind or unwanted items, but shipping is covered by Astra Straps for defective or damaged products. Refunds are processed within 3 business days after the return is received and verified, with an additional 8 days for bank processing.

6. Exchanges: Exchanges are available only for defective or damaged items.

7. Contact Information: Customers can reach out via email or phone for any queries or concerns.

This policy emphasizes a customer-friendly approach, with clear processes for addressing issues and ensuring customer satisfaction.